5mw Privacy Policy

1. Introduction

5mw is committed to protecting the privacy and personal data of every player who uses our platform. We understand that Filipino players trust us with sensitive information, and we take that responsibility seriously. This Policy has been prepared in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.

This Policy applies to all personal data collected through the 5mw website at 5mw.app, including any associated mobile interfaces, customer support channels, and promotional communications. It does not apply to third-party websites or services that may be linked from our Platform.

If you have questions about how 5mw handles your personal data, please refer to the contact details in Section 14 of this Policy.

2. Personal Data We Collect

5mw collects the following categories of personal data from players:

We collect only the data that is necessary for the purposes described in this Policy. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless specifically required by law or regulatory obligation.

3. How We Collect Your Data

5mw collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical data collected automatically when you access the Platform, including cookies, server logs, and similar tracking technologies (see Section 9).
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-money laundering screening services; payment data from GCash, PayMaya, and banking partners.
• Regulatory sources: Information received from PAGCOR or other competent Philippine authorities in connection with regulatory compliance obligations.

4. Purpose of Processing

5mw processes your personal data for the following purposes:

• To create and manage your player account on the 5mw Platform.
• To verify your identity and age (21+ requirement) in compliance with Philippine gaming regulations.
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other payment methods.
• To provide customer support and respond to your inquiries through live chat and other channels.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities.
• To comply with legal and regulatory obligations, including PAGCOR reporting requirements and anti-money laundering laws.
• To send you promotional communications about bonuses, new games, and platform updates — where you have consented to receive such communications.
• To improve the Platform's performance, user experience, and game offerings through analytics.
• To enforce our Terms & Conditions and other platform policies.
• To support responsible gaming initiatives, including the administration of self-exclusion requests and deposit limit settings.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012 and applicable regulations, 5mw processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration, including account management and payment processing.
• Legal obligation: Processing required to comply with Philippine laws, including anti-money laundering regulations, PAGCOR licensing requirements, and tax obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

5mw does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your financial transactions.
• KYC and identity verification providers: Third-party services that assist with age verification, identity checks, and document authentication.
• Fraud prevention and AML services: Providers that help us screen transactions and player activity for signs of money laundering or fraudulent behavior.
• Game software providers: Licensed game studios and platform providers whose games are hosted on 5mw, to the extent necessary for game operation and fairness auditing.
• Regulatory authorities: PAGCOR and other competent Philippine government agencies, where disclosure is required by law or regulatory mandate.
• Legal and professional advisors: Lawyers, auditors, and compliance consultants engaged by 5mw, subject to professional confidentiality obligations.

All third parties with whom we share data are required to handle your personal information in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific service they provide to 5mw.

7. Data Retention

5mw retains your personal data for as long as necessary to fulfill the purposes for which it was collected, and in accordance with applicable legal and regulatory requirements. Specific retention periods include:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC and identity documents: Retained for the duration of the account relationship and for five (5) years thereafter.
• Support communications: Retained for up to two (2) years from the date of the interaction.
• Marketing consent records: Retained until consent is withdrawn, plus a reasonable period thereafter for compliance documentation.

When personal data is no longer required, 5mw will securely delete or anonymize it in accordance with our data disposal procedures.

8. Data Security

5mw implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the 5mw Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls ensuring that only authorized personnel can access personal data, on a strict need-to-know basis.
• Regular security assessments and penetration testing of our platform infrastructure.
• Multi-factor authentication options for player accounts.
• Staff training on data protection obligations and security best practices.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

9. Cookies and Tracking Technologies

5mw uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The types of cookies we use include:

• Essential cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalize your experience.
• Analytics cookies: Help us understand how players use the Platform, which pages are most visited, and where improvements can be made. Data collected is aggregated and anonymized where possible.
• Marketing cookies: Used to deliver relevant promotional content. These are only placed with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the Platform. For more information on managing cookies in popular browsers, refer to your browser's help documentation.

10. Your Data Protection Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 5mw:

• Right to be informed: The right to know what personal data we collect and how it is used — which this Policy fulfills.
• Right of access: The right to request a copy of the personal data we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, please contact our support team via live chat or at the email address provided in Section 14. We will respond to all valid requests within thirty (30) calendar days. We may need to verify your identity before processing your request.

11. Minors and Age Restriction

The 5mw Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on our Platform, please contact us immediately via live chat.

Age verification is a mandatory step in our registration process. 5mw reserves the right to request additional proof of age at any time and to suspend accounts pending verification.

12. International Data Transfers

In some cases, your personal data may be transferred to, stored in, or processed in countries outside the Philippines — for example, where our technology partners or game providers operate servers in other jurisdictions. When such transfers occur, 5mw ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.

These safeguards may include contractual clauses requiring recipient parties to handle your data in accordance with applicable data protection standards, or reliance on the recipient country's adequacy status as recognized by the National Privacy Commission of the Philippines.

13. Changes to This Policy

5mw reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via the email address or mobile number on file, or through a prominent notice on the Platform. The effective date at the top of this page will be updated to reflect the date of the most recent revision.

Your continued use of the 5mw Platform following the publication of any changes constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the 5mw Data Protection team:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated. Information on how to file a complaint is available through the NPC's official channels.